1. The Buyer shall be entitled to apply for the below reasons –
a. Products having manufacturing defect
b. If the Buyer has received the product(s) in a physically damaged
condition and/or has missing parts or accessories compared to the
description of the product at the time of purchase of the same.
2. Returns shall be limited the conditions mentioned above alone. In such
instances, Buyers shall initiate the return within 48 hours from the date of
delivery of products to the Buyers. Such instances shall be intimated to
[email protected] with photographic / video evidence attached.
3. For avoidance of any doubts, all health, hygiene, personal care and wellness
products including but not limited to intimate apparel, gym supports, guards,
socks, swimsuits and perishable product are non-returnable products.
However, in the unlikely event of the Buyer receiving damaged, defective, or
different product(s), Decathlon will provide an option to the Buyer to initiate
return once the Buyer has provided Decathlon with a photographic/video
evidence.
4. In the event an order is cancelled for non-defective reasons, Decathlon shall
not be liable to accept any returns and process any refund of the amount unless
–
a) The goods are not yet dispatched from Decathlon
b) Wrong products have been received by the Buyer which shall be brought
to the notice of Decathlon within 48 hours from the time of delivery.
Such instances shall be intimated to [email protected] with
photographic / video evidence attached.
5. Decathlon reserves the right to accept or reject any request for returns made
by the Buyer.
6. When Buyers use any of the services provided by Decathlon through the
Website, including but not limited to, product reviews, pricing, purchasing etc.,
the Buyer will be subject to the rules, guidelines, policies, terms, and conditions
applicable to such service, and they shall be deemed to be incorporated into
this Terms and Conditions and shall be considered as part and parcel of this
Terms and Conditions. Decathlon reserves the right, at Decathlon’s sole
discretion, to change, modify, add or remove portions of these Terms and
Conditions, at any time without any prior written notice to the Buyer. It is the
Buyer’s responsibility to review these Terms and Conditions periodically for
updates/changes. The Buyer’s continued use of the Website following the
posting of changes will mean that the Buyer accepts and agrees to the revisions.
As long as the Buyer comply with these Terms and Conditions, Decathlon grants
the Buyers a personal, non-exclusive, non-transferable, limited privilege to
enter and use the Website.
7. The customers of the Buyer cannot avail returns, exchanges, and claims directly
at Decathlon. All such returns, exchanges and claims must be resolved by the
Buyer only.
8. The Buyer cannot avail any credit facility whatsoever. Delivery of the products
ordered will be made to the address provided only when Decathlon successfully
receives full payment for the products ordered by the Buyer.
